Notice something off? This guide walks you through how to report bugs or technical issues. Clear, detailed reports help us fix problems quickly and improve your trading experience.
At VDEX, we are committed to providing a fast, secure, and reliable trading experience. Your feedback is crucial in helping us identify and resolve any issues quickly. If you encounter a bug or unexpected behavior while using the platform, please follow the steps below to submit a detailed and effective bug report.
1. Identify the Issue
Before submitting a report, ensure that you have:
Refreshed the platform and retried the action.
Checked your internet connection and wallet status.
Referred to the FAQ section to ensure the behavior is not an intended feature.
2. Collect Key Information
Providing clear details helps us diagnose and resolve the issue faster. Please include the following in your report:
Description of the Issue: A brief but detailed explanation of what went wrong.
Steps to Reproduce: Describe the exact steps that led to the bug.
Expected Behavior: Explain what you expected to happen.
Actual Behavior: Describe what actually happened.
Screenshots or Screen Recordings (Optional): Visual evidence can speed up troubleshooting.
Wallet Address: (Optional but helpful) If the bug is related to deposits, withdrawals, or trading actions.
Browser and Device Information: Specify the browser (e.g., Chrome, Brave) and device type (e.g., Windows, Mac, mobile).
3. Submit Your Report
You can report bugs through any of the following channels:
Discord: Visit the #bug-reports channel in our official Discord server.
Telegram: Message our support team in the official Telegram group.
Email: Send an email to support@vdex.trade with the subject line: "Bug Report – [Brief Issue Description]"
4. Follow Up
After submitting your report:
Our team will review your submission and may reach out for additional details.
Critical bugs will be prioritized, and status updates may be provided in our community channels.
5. Responsible Disclosure
If you discover a vulnerability or security flaw, we request that you disclose it responsibly by contacting us privately via email at security@vdex.trade.
Please do not share security-related findings publicly.
Appreciation
We value your contribution to improving VDEX. Significant bug reports or security disclosures may be eligible for recognition or a reward as part of our community incentive program.
Thank you for helping us build a better, safer platform!